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AI Assistant

Zendesk Help Center

Your mate reads your published Zendesk help articles.

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A live Zendesk Help Center to try is on the way. Your mate already answers on AI Assistant.

Ask it on AI Assistant

Connect yours

Switch it on for your business from the Console.

Your Zendesk subdomain — published articles are read without a token.

Connect Zendesk Help Center

Zendesk Help Center in action

A customer writes on Zendesk Help Center, your mate answers from your own content, and your team steps in from the Inbox when it matters.

Your customer → Zendesk Help Center → your mate → Your Inbox and teamDiagram: a customer sends a message on Zendesk Help Center; your mate answers; when needed the conversation is handed to your Inbox and team.

Set it up in the Console

  1. Give the platform your Zendesk subdomain.

  2. Check the articles it indexed in your knowledge.

  3. Publish a version and ask a question only an article can answer.

How to integrate

Questions

Ready today — point us at your Zendesk subdomain and your mate indexes the published articles, citing each one it uses.
No platform fee: AI Assistant bills per workspace plan, not per channel. The channel's own provider may charge for its numbers, messages or approvals.
It says when it is unsure. If handoff is enabled for your workspace and channel, it can ask your team to take over in the Inbox. It confirms when your team has been asked to help.