What is a conversation?

One chat between a customer and the assistant, on any surface — your website, the chat launcher, iOS, Android, desktop or a channel. Each workspace counts its own conversations.

Model spend is a usage number in the Console, not a bill — plans are flat. When a provider price is unknown the Console shows "unknown", never zero.

What counts as a resolution in the Shopify app?

A shopper conversation the assistant handled on its own, without your team — billed once per conversation, and only then. A handoff to your team, an "I'm not sure" reply, or a conversation nobody answers is never billed. Each plan includes a monthly number of resolutions, then charges per resolution up to the plan's monthly cap. The assistant is never switched off for billing.

What happens when I reach my limit?

Two different caps, same rule — never a silent overspend. On AI Assistant for Shopify, your plan's resolution cap never switches the assistant off: it keeps chatting and new conversations route to your team. On the platform, your workspace's own conversation and spend caps (set in the Console) work the other way — the assistant stops at that cap, so it never silently overspends.

How is the Shopify app billed, and what happens after the trial?

Shopify bills every paid plan on your regular Shopify invoice, never through us directly. A plan's free trial includes that plan's monthly resolutions from day one; nothing is charged until the trial ends, and you can change or cancel the plan from your Shopify admin at any time. Until you choose a plan, the app runs on the Free plan's limits.

A teammate who can sign in to a workspace's Console and Inbox. Where a plan lists "Unlimited seats," that workspace has no per-seat charge and no cap on how many teammates you add.

What does "Priority support" mean?

A request from a workspace on a plan that lists "Priority support" is handled ahead of the standard queue, through the same support channel every workspace already uses.

I run a Shopify store — can I also use the platform?

Yes. Your Shopify store keeps its own plan, billed through Shopify. Anything beyond it — another channel, another site, another brand — is a separate workspace. Write to us and we'll set up the exact combination for your case.

I run an agency with Shopify clients — how does this work?

Contact us: we'll set up your Console with a workspace per client and confirm the billing that fits an agency running several client stores.

Can I change or cancel a plan later?

Yes, at any time, from Plan and billing in the Console. Upgrades apply right away; a downgrade or a cancellation takes effect at the end of the period you have already paid for.

Does the free plan expire?

No. A free workspace stays free for as long as you use it, keeps its knowledge and its conversations, and is never deleted for being quiet.

Which payment methods do you take?

Cards and the local payment methods our payment partner supports in your country, charged in USD. Invoices and receipts are available from the billing portal after every payment.

Plans and usage

Pricing

One flat price a month, from a free workspace to enterprise.

Selling on Shopify? See the Shopify app's plans

Plans

Start free, grow when you are ready

Every plan includes the assistant's conversations, your team's inbox and every surface you connect. No per-answer charges, no card for the free plan.

Save 17%

Free

Free, no card needed

100 conversations a month
2 team seats
1 workspace
Website chat and your hosted chat page
3 knowledge sources
Community help

Start for free

Starter

$290per year

billed yearly

1,000 conversations a month
5 team seats
1 workspace
Plus your main messaging channels
20 knowledge sources
Standard support

Choose Starter

Growth

Scale

$2,990per year

billed yearly

20,000 conversations a month
Unlimited team seats
10 workspaces
All released channels; voice in beta
500 knowledge sources
Dedicated support

Choose Scale

Enterprise

Custom pricing

Unlimited conversations
Unlimited team seats
Unlimited workspaces
All released channels; voice in beta
Unlimited knowledge sources
Dedicated support

Contact sales

Prices are in USD, per workspace.

When a month's conversations are used up the assistant hands new chats to your team; nothing is charged beyond your plan.

Side by side

Compare the plans

The same list for every plan, so the differences are the only thing to read.

Free
Assistant conversations a month: 100
Team seats: 2
Workspaces: 1
Channels: Website chat and your hosted chat page
Knowledge sources: 3
Indexed pages: 200
Your brand only, no badge: Not included
Web search and page reading: Not included
Voice calls: Not included
Custom domain: Not included
API keys, webhooks and MCP: Not included
Single sign-on and audit log: Not included
Support: Community help

Starter
Assistant conversations a month: 1,000
Team seats: 5
Workspaces: 1
Channels: Plus your main messaging channels
Knowledge sources: 20
Indexed pages: 2,000
Your brand only, no badge: Included
Web search and page reading: Not included
Voice calls: Not included
Custom domain: Not included
API keys, webhooks and MCP: Not included
Single sign-on and audit log: Not included
Support: Standard support

Growth
Assistant conversations a month: 5,000
Team seats: 15
Workspaces: 3
Channels: All released channels; voice in beta
Knowledge sources: 100
Indexed pages: 20,000
Your brand only, no badge: Included
Web search and page reading: Included
Voice calls: Included
Custom domain: Included
API keys, webhooks and MCP: Included
Single sign-on and audit log: Not included
Support: Priority support

Scale
Assistant conversations a month: 20,000
Team seats: Unlimited
Workspaces: 10
Channels: All released channels; voice in beta
Knowledge sources: 500
Indexed pages: 100,000
Your brand only, no badge: Included
Web search and page reading: Included
Voice calls: Included
Custom domain: Included
API keys, webhooks and MCP: Included
Single sign-on and audit log: Included
Support: Dedicated support

Enterprise
Assistant conversations a month: Unlimited
Team seats: Unlimited
Workspaces: Unlimited
Channels: All released channels; voice in beta
Knowledge sources: Unlimited
Indexed pages: Unlimited
Your brand only, no badge: Included
Web search and page reading: Included
Voice calls: Included
Custom domain: Included
API keys, webhooks and MCP: Included
Single sign-on and audit log: Included
Support: Dedicated support

Compare the plans
Side by side	Free	Starter	Growth	Scale	Enterprise
Assistant conversations a month	100	1,000	5,000	20,000	Unlimited
Team seats	2	5	15	Unlimited	Unlimited
Workspaces	1	1	3	10	Unlimited
Channels	Website chat and your hosted chat page	Plus your main messaging channels	All released channels; voice in beta	All released channels; voice in beta	All released channels; voice in beta
Knowledge sources	3	20	100	500	Unlimited
Indexed pages	200	2,000	20,000	100,000	Unlimited
Your brand only, no badge	Not included	Included	Included	Included	Included
Web search and page reading	Not included	Not included	Included	Included	Included
Voice calls	Not included	Not included	Included	Included	Included
Custom domain	Not included	Not included	Included	Included	Included
API keys, webhooks and MCP	Not included	Not included	Included	Included	Included
Single sign-on and audit log	Not included	Not included	Not included	Included	Included
Support	Community help	Standard support	Priority support	Dedicated support	Dedicated support

Platform

One price per workspace — each client, product or brand gets its own.
What drives the price: how many conversations, and what the AI models cost.
Badge removal and custom domains depend on your plan; compare the included features above.
If we do not know a price, we show it as unknown — never as zero.

Talk to us Partners and agencies

What counts

What each word on the bill means.

: One chat between a customer and the assistant, on any surface — your website, the chat launcher, iOS, Android, desktop or a channel. Each workspace counts its own conversations.
: Model spend is a usage number in the Console, not a bill — plans are flat. When a provider price is unknown the Console shows "unknown", never zero.
: A shopper conversation the assistant handled on its own, without your team — billed once per conversation, and only then. A handoff to your team, an "I'm not sure" reply, or a conversation nobody answers is never billed. Each plan includes a monthly number of resolutions, then charges per resolution up to the plan's monthly cap. The assistant is never switched off for billing.
: Two different caps, same rule — never a silent overspend. On AI Assistant for Shopify, your plan's resolution cap never switches the assistant off: it keeps chatting and new conversations route to your team. On the platform, your workspace's own conversation and spend caps (set in the Console) work the other way — the assistant stops at that cap, so it never silently overspends.
: Shopify bills every paid plan on your regular Shopify invoice, never through us directly. A plan's free trial includes that plan's monthly resolutions from day one; nothing is charged until the trial ends, and you can change or cancel the plan from your Shopify admin at any time. Until you choose a plan, the app runs on the Free plan's limits.
: A teammate who can sign in to a workspace's Console and Inbox. Where a plan lists "Unlimited seats," that workspace has no per-seat charge and no cap on how many teammates you add.
: A request from a workspace on a plan that lists "Priority support" is handled ahead of the standard queue, through the same support channel every workspace already uses.
: Yes. Your Shopify store keeps its own plan, billed through Shopify. Anything beyond it — another channel, another site, another brand — is a separate workspace. Write to us and we'll set up the exact combination for your case.
: Contact us: we'll set up your Console with a workspace per client and confirm the billing that fits an agency running several client stores.
: Yes, at any time, from Plan and billing in the Console. Upgrades apply right away; a downgrade or a cancellation takes effect at the end of the period you have already paid for.
: No. A free workspace stays free for as long as you use it, keeps its knowledge and its conversations, and is never deleted for being quiet.
: Cards and the local payment methods our payment partner supports in your country, charged in USD. Invoices and receipts are available from the billing portal after every payment.

Not sure which fits?

Start on the free workspace today, or paste your website address and watch the assistant answer with your own content.

Talk to us Try it with your website

Enterprise and agencies

One Console, many workspaces — each with its own brand, domain, systems, limits and usage. Ask us about volume.

Starter

Growth

Scale

Enterprise

Assistant conversations a month

100

1,000

5,000

20,000

Unlimited

Team seats

Unlimited

Workspaces

Unlimited

Channels

Website chat and your hosted chat page

Plus your main messaging channels

All released channels; voice in beta

Knowledge sources

100

500

Unlimited

Indexed pages

200

2,000

20,000

100,000

Unlimited

Your brand only, no badge

Web search and page reading

Voice calls

Custom domain

API keys, webhooks and MCP

Single sign-on and audit log

Support

Community help

Standard support

Priority support

Dedicated support

Pricing

Start free, grow when you are ready

Free

Starter

Growth

Scale

Enterprise

Compare the plans

What counts

Not sure which fits?

Enterprise and agencies

White-label for agencies

Security

Talk to us

Pricing

Start free, grow when you are ready

Free

Starter

Growth

Scale

Enterprise

Compare the plans

What counts

Not sure which fits?

Enterprise and agencies

White-label for agencies

Security

Talk to us